Reference

Terms Conditions That Govern Your abs333b Account

These terms set out what you agree to when you open and use your abs333b account — covering deposits via Touch 'n Go eWallet, Boost, or GrabPay, how your wallet balance is managed, and what we each owe each other.

Account eligibility rulesWallet & payment conditionsAccount suspension termsChanges & notifications policy
abs333b Terms Conditions That Govern Your abs333b Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about your account status, wallet transaction, or a decision we have made under these terms, we have three contact paths available. Queries about payment conditions — including Touch 'n Go eWallet or Boost deposit holds — should include your transaction reference number so we can pull the record immediately.

Team online

Live Chat

Open the chat widget from your account dashboard. Use this for urgent queries about account access, wallet holds, or a terms-related decision that affects your balance.

Email Support

Send a detailed message to our support address. Include your registered mobile number and the specific clause or transaction you are disputing. We aim to respond on the same business day.

Account Help Centre

The Help Centre inside your account lists common terms queries with step-by-step answers — covering wallet conditions, account verification requirements, and how to request a terms clarification in writing.

HOW WE HANDLE THIS

Account Security, Data & Your Rights Under These Terms

We handle the data tied to your abs333b account — including your registered mobile number, e-wallet identifiers, and transaction history — in line with our privacy practices. Your account security is anchored to your registered device; if you switch from a mobile browser session to a new handset, we may prompt an OTP verification before restoring full access. You can request a copy of your account data or ask us to correct inaccurate details at any time by contacting our support team through the paths listed above.

Data Retention

We retain your account and transaction records for as long as your account is active and for a period thereafter as required by applicable rules — your payment history with GrabPay or DuitNow is included in this scope.

Cookie Use

We use session cookies to keep your account logged in across your mobile browser and to remember your preferred wallet method — such as Touch 'n Go eWallet — so the checkout step is shorter on return visits.

Account Security Steps

Suspicious login attempts trigger an automatic account hold. You will receive an OTP to your registered number to confirm identity before access is restored — this applies whether you are on mobile or on desktop.

Requesting Changes

To update your registered contact details, correct account information, or ask us to remove data where these terms permit, contact us via live chat or email with your account reference and the change you need made.

Common Questions About These Terms

These are the questions we see most often when someone reads through the terms for the first time. If your question is not covered here, live chat is the fastest route to a clear answer.

Yes. The terms govern your account regardless of which supported method you use — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. Payment method does not change your rights or obligations under these terms.

We notify you via the contact details on your account — usually your registered mobile number or email — before any material change takes effect. A notice will also appear when you next log in after an update.

No. These terms allow one account per person. Opening a second account is a breach. If we detect duplicate accounts, both may be suspended and any wallet balance held pending a review of the situation.

A suspended account has its wallet balance held during the review period. If the review concludes in your favour, access and balance are restored. If a breach is confirmed, the terms govern how the balance is treated.

Contact us through live chat or email with your account reference number and a clear request. We will respond with the data we hold — including transaction records linked to your registered e-wallet — within a reasonable timeframe.

The same terms apply across Malaysia. Access remains subject to local law wherever you are — players in George Town, Johor Bahru or anywhere else in Malaysia operate under the same account rules and conditions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.